Privacy Policy | سياسة الخصوصية

IZONE IT Service (“IZONE”, “we”, “our”, or “us”) is committed to protecting your privacy and personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and UAE Personal Data Protection Law (PDPL).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the IZONE mobile application (“App”).

By using the App, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal data you provide voluntarily, including:

• Full name
• Email address
• Phone number
• Company name (if applicable)
• Support requests and communications

1.2 Technical & Usage Information

Collected automatically to ensure proper functionality:

• Device type, OS, and app version
• IP address
• Log files and error reports
• Usage activity within the App

1.3 Cookies & Tracking Technologies

The App may use cookies or similar technologies to:

• Improve user experience
• Analyze performance and usage trends
• Maintain session security

You may control cookies via your device settings.

2. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds:

• User consent
• Performance of a contract
• Legal obligation
• Legitimate business interests (without overriding user rights)

3. How We Use Your Information

Your data is used to:

• Provide and manage IT services
• Operate and improve the App
• Communicate service updates and alerts
• Provide technical support
• Ensure security and prevent misuse
• Comply with legal requirements

4. Data Sharing & Disclosure

We do not sell your personal data.

We may share data only with:

• Service providers under confidentiality agreements
• Legal authorities if required by law
• Third parties with your explicit consent

5. International Data Transfers

Your data may be processed outside your country of residence. Where applicable, we ensure adequate safeguards such as:

• GDPR-approved Standard Contractual Clauses
• Secure hosting and encryption measures

6. Data Retention

We retain personal data only as long as necessary for:

• Service provision
• Legal and regulatory compliance
• Security and dispute resolution

Data is securely deleted or anonymized when no longer required.

7. Data Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no electronic system is completely secure.

8. Your Rights (GDPR & UAE)

You may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

Requests can be submitted via our contact details.

9. Children’s Privacy

The App is not intended for users under 13 years of age. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published within the App with an updated date.

11. Contact Us

For privacy-related questions or requests, contact us at:

📧 Email: info@izone-me.com